Ofcom’s latest figures show that the firm received 28 complaints per 100,000 customers for Q2 (April to June 2017), making it the most dismal of the UK’s big six broadband suppliers.
It’s pay-for-view TV service also came out worse than rival providers, gathering 13 complaints per 100,000 users in Q2 – meaning it has come out on top of the pitiful list in all of Ofcom’s reports since summer 2015.
A BT spokesman said: ‘We apologise to customers we’ve let down. We care about service and we’ve invested heavily to make improvements, including hiring 2,200 extra people, which is helping us answer calls more quickly than ever before.’
Google decided to pull YouTube from Amazon’s Echo device this week, apparently much to Amazon’s surprise.
The search engine giant seems to be annoyed with Amazon’s attitude, saying in a statement that it had ‘been in negotiations with Amazon for a long time, working towards an agreement that provides great experiences for customers on both platforms. Amazon’s implementation of YouTube on the Echo Show violates our terms of service, creating a broken user experience. We hope to be able to reach an agreement and resolve these issues soon’.
Responding to the move, Amazon said: ‘Google made a change today around 3 pm. YouTube used to be available to our shared customers on Echo Show. As of this afternoon, Google has chosen to no longer make YouTube available on Echo Show, without explanation and without notification to customers. There is no technical reason for that decision, which is disappointing and hurts both of our customers.’
Troubled Echo users will now only be able to access YouTube on the other 700 devices they own.
A popular high street bank is developing an app that will let people know when they’re spending too much money.
Contradicting the way the modern banking business model works – get poorer people into debt quickly then live off their interest-soaked repayments forever – HSBC says its new platform will ‘nudge’ users when they grow close to emptying their accounts.
Less charitable banks will be disappointed, as they’ve been roped into this too. The app will allow customers to add accounts they hold with rival banks, with alerts flying through when the tank starts to run dry.
If this thing works out, I can’t see the team who developed it getting a Christmas bonus.
Good news, meat fans: 200 UK abattoirs are going to be digitally networked with the Food Standards Agency’s (FSA) offices.
Cloud provider Exponential-e will roll out fibre and ADSL connections to the slaughterhouses, which will help the FSA’s inspectors file their reports when they drop in for a look around.
The FSA’s head of IT, Phillippa Tasselli, said: ‘It’s vital for us that we’re able to provide a secure communications platform to our team of inspectors who are on the coal face of food standards. A slow, jittery connection that is constantly dropping does not enable a good user experience; it’s just a time-consuming frustration.’
Daisy, a cow working with an abattoir in the south west, added: ‘I’m delighted. Knowing that the latest technology is being utilised to monitor me and my colleagues as we’re shot in the head and then sliced up into pieces is very reassuring. I’m truly thrilled.’