Over half of the UK’s broadband (BB) consumers are suffering poor service, a survey has found.
Which? discovered that 53% of the country’s households have faced struggles with their connection to the wonderful wild world of the world wide web.
ISPs TalkTalk, Sky, Virgin Media and, wouldn’t you know, BT have been revealed as the BB firms causing the greatest aggravation to users, who often just want to check some emails and watch a YouTube vid of a cat jumping into a box.
According to Which? only 10% of customers get the connection speeds that were promised to them in glossy, slick adverts. Meanwhile, 17% complained that connection drop-outs regularly destroyed their browsing enjoyment, and 8% said that they sometimes suffer hours or days without any internet being pumped into their homes at all.
Landline rental charges are also a bane to the UK’s long-suffering BB customers. In January, good old BT brought in its third line rental price rise in 18 months (providing a substandard service isn’t cheap, obviously), while 38% of Virgin Media customers are livid about their provider’s price hikes.
Commenting on the outrage, Which? said: ‘Far too many people get a poor deal from their broadband provider, with problems ranging from very slow speeds to going days without any connection at all, which just isn’t good enough.’
BB regulator Ofcom, which recently started a consultation looking at allowing people to dump their BB supplier without an exit charge if the service is rubbish, completely agrees that ISPs must improve, saying ‘we completely agree’.