Tech catastrophe-haunted outfit TSB is taking on a small army of complaint handlers – to deal with a large army of complainers.
The bungling bank has plans to employ an extra 250 customer service people in the wake of April’s IT systems failure, during which horrified users were barred access to their accounts and/or saw the account details of other customers.
And in July, the bank that likes to say ‘Oh no, everything’s gone wrong, turn it off and on again!’ suffered yet another service outage, bringing its complaint heap to an overtime-crunching 135,000.
TSB says it has ‘made a firm commitment that no customer will be left out of pocket,’ and has earmarked £30 million to help soothe customers.
So, reasonably good news if you’re planning on sending some complaints TSB’s way, as there’s a good chance someone will (probably) respond.